FAQs

Can I shop without creating an account?
Yes, you can complete a purchase as a guest. Creating an account allows faster checkout, saved addresses, and order tracking.

How do I know my order was successfully placed?
You will receive an order confirmation email containing your order details and payment confirmation.

What shipping options do you provide?
We offer standard and express shipping internationally. Delivery times depend on your location and chosen method.

Are there any shipping fees?
Orders over a certain amount qualify for free shipping. For smaller orders, shipping fees are calculated at checkout based on your destination.

How long will it take for my order to arrive?
Estimated delivery is generally 8–25 business days, depending on the destination and customs processing.

How can I return an item?
Contact our support team within the return window. Items must be unused, in original packaging, and with tags intact.

What if I receive a damaged or defective item?
Contact customer support immediately with photos or video proof. We will provide a replacement or issue a refund according to our policy.

Do you offer gift options?
Yes, select items are eligible for gift wrapping during checkout for an additional fee.

Can I request a specific delivery date?
While we cannot guarantee exact delivery dates, you can track your shipment with the tracking number provided.

How can I contact customer support?
Email us at service@usessentialsco.us or use the contact form on our website. Responses are typically within 24 hours.